David Cameron’s “friends and family” satisfaction survey of hospitals is regarded as unnecessary by the public and should be dropped in its current guise because it could be misleadingly negative about the NHS, according to a government-commissioned evaluation.
Under the prime minister’s plan, patients and staff will be able to score every hospital and GP in England on whether they would be happy for their loved ones to use the service. Cameron personally launched the scheme, which comes into place this month, claiming that it could act as a “flashlight” on the NHS’s failings.
However, a report from Ipsos Mori found a lack of interest among both staff and patients in the scheme. It also highlighted widespread concerns that the methodology subsequently chosen by the government for the survey would be misleading and advised that it should be dropped.